1. WHO WE ARE

ELITE ONLINE ENTERTAINMENT SL (hereinafter, "Punta Cana Pickup") is the data controller responsible for the processing of personal data collected through the website https://www.puntacanapickup.com.

This Privacy Policy is provided in accordance with Regulation (EU) 2016/679 (GDPR) and explains how we collect, use, store and protect personal data, as well as the rights of users and how they can exercise them.

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• Identification and contact data: name, surname, email address, phone number.
• Booking and service data: pickup and drop-off locations, flight number, date and time of service, vehicle type, extras selected, booking ID.
• Payment data: partial online payment, transaction references, billing details. Full card details are not stored.
• Membership data: Global Transfers Club status, trial activation, renewal and cancellation records.
• Technical and Usage data: IP address, browser type, device info, interaction with the website and booking flow behavior.

5. PURPOSE AND LEGAL BASIS OF PROCESSING

6. WHO WE SHARE YOUR DATA WITH

Personal data may be shared with:

• • Payment service providers (such as Stripe or equivalent platforms).
• • Operational partners and drivers, strictly limited to what is necessary to provide the service.
• • Technology and hosting providers, under confidentiality agreements.
• • Public authorities, when legally required.

Personal data is never sold to third parties.

10. YOUR RIGHTS

Users have the right to access, rectify, delete, or restrict the processing of their personal data. You may also object to processing or request data portability.

To exercise these rights, users may contact privacy@eliteonlineent.com. Identity verification may be requested.